Tips to help sellers avoid chargebacks
- Track your delivery: Always use a postal method that provides online tracking and proof of delivery, which you can send to the buyer as soon as you have a tracking number
- Be accurate: Describe items in as much detail as possible, so buyers know exactly what to expect and cannot claim that an item is 'significantly not as described'
- Know your customer: Ask for more information such as their full name and address, get in touch with them and review eBay feedback (if available)
- Deliver on time: Always post your items in a timely manner - where possible, you should aim to dispatch your items within seven days of receiving payment
- Be transparent: Make sure that buyers know about your returns policy
- Be responsive: Don't let buyers feel that their problems are unresolved
- Post carefully: Avoid posting to an address different to the one provided by PayPal
- High-risk countries: We advise extra caution when posting to Macedonia, Lebanon, Ukraine, Lithuania, Nigeria, Romania, Pakistan, Bulgaria and Indonesia.
- Check ID: If a buyer collects an item in person, ask them to bring along proof of identity. If another person is collecting the item, they should also bring proof of identity and a signed note from the buyer authorising them to collect on their behalf. Note: Payments received in person are not covered under the Seller Protection policy.
